Our Shipping Policy

Discreet Packaging

Sophias Bedroom is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The name Sophias Bedroom does not appear anywhere on the outside of your package.

 


Domestic Shipping Information

In most cases orders are processed to be shipped on the same day if the order is placed before 2:45pm (ET). You can determine your actual delivery time with the destination zip code during the checkout process.

Standard Shipping
Delivered in the eastern United States in 5-8 business days.
Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.

Expedited
Delivered in the western United States within 3-5 business days.
Place your order before 2:45pm (ET) Monday through Friday, and we will process your order that same day. These orders are delivered by the United States Postal Service.

UPS 2-Day
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 2 business days.
If you place your order after the 2:45pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.

UPS Overnight
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day via UPS.
If you place your order after the 2:45pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.

UPS Overnight with Saturday Delivery
Saturday Delivery is available for home delivery in select areas. Additional shipping charges will apply. The Saturday delivery option will appear during the checkout process starting at 3:30pm (ET) Thursday until 2:45pm (ET) on Friday and if available to the location of your delivery address. Availabilty dates and times are subject to change based on holidays.

UPS 2-Day and Overnight Exceptions
UPS does not pick up or deliver on US holidays which might delay your order. This will be noted when you checkout and in your online order status.

UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Postal Priority and Express solely for our customers with PO Boxes to help expedite delivery.

UPS requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.


International Shipping Information

 

Shipping rates can vary by country.  During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.

DHL Standard Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. Door to door tracking.

DHL Priority Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes included. Door to door tracking.

DHL Express Delivery
Estimated delivery:  2 to 4 business days.  Duties and taxes may be due upon receipt.  Door to door tracking. 

Shipping Exceptions
International orders might be delayed while they clear customs. DHL, and other carriers do not pick up or deliver on US holidays, which might delay your order. This will be noted when you checkout and in your online order status.



Backordered Items & Shipping Policies

If one of your items is backordered, it will be shipped separately on a later date via standard shipping and you will not be charged extra. We cannot ship free or backordered items by express mail. This is noted in your Order Status online. If you choose an express delivery option and none of the items in your order was shipped via that method, then we will refund you the difference.

Sophias Bedroom requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.


Frequently Asked Shipping Questions

Can I track my order?
If you selected one of our express delivery options such as UPS 2-Day, then you can check its status on Where is My Order? page and track your order as it leaves our warehouse facilities makes its way to your door.

What kind of packaging does my order come in?

Sophias Bedroom products are shipped in non-descript envelopes and boxes with only our address on the mailing label.


When will my order be shipped?
Within 2 days of ordering